REFUNDS.

AUTOMATIC FULL REFUND

• A captured first payment is refunded in full if the submitted video or destination fails a deterministic publication check.
• A captured first payment is refunded in full if first publication cannot complete within 30 minutes after verified payment.
• Before first publication, no active placement credit or board position is created. A refunded unpublished project never appears on the board.
• Automatic refunds are returned to the original payment method. Stripe and the card issuer control when returned funds become visible.

AFTER FIRST PUBLICATION

• First publication delivers the initial placement service and activates the full captured amount as placement credit.
• A position changing because another project activates more placement credit is not a failure to provide the placement service and does not automatically qualify for a refund.
• Views, video plays, watch time, clicks, engagement, leads, sales, revenue, and duration at a particular position are not guaranteed.
• A submission removed because it violates the Terms, Rules, or Content Policy does not automatically qualify for a refund. This does not limit mandatory consumer rights.

SERVICE OR CHARGE PROBLEMS

• We may issue a full or partial refund for an erroneous charge, duplicate charge, verified service failure, or another circumstance where a refund is required by law or approved as a policy exception.
• Use the private project link when available and the public operator contact in the site footer for payment or publication questions. Include the project name and Stripe receipt reference, but never send card details.
• Submitting a refund request does not guarantee approval. We review the payment, publication history, moderation record, and applicable consumer rights.

REFUNDS + DISPUTES

• Verified refunds and payment disputes reduce active placement credit by the corresponding amount and cause the board position to be recalculated.
• A project whose active placement credit reaches zero is paused or removed from the live board.
• Refund processing time is controlled by Stripe, the card network, and the card issuer. We cannot accelerate the time taken by a bank to display returned funds.
• A card dispute is not a substitute for contacting us about a service problem, but nothing in this policy prevents a cardholder from exercising lawful dispute rights.

PRODUCTION DETAILS

The verified legal operator, dedicated refund contact, statutory cancellation treatment, tax and invoice handling, and country-specific exceptions must be published before production payments are enabled. Mandatory rights apply regardless of any shorter policy language on this page.